Last updated: August 18, 2025

1. Who We Are

This website is operated by Solution Society Consulting GmbH (“we”, “our”, “us”).

Company details:

• Company: Solution Society Consulting GmbH
• Address: Moosstraße 98b, 5020 Salzburg, Austria
• Phone: +43 677 61050448
• E-mail: office@solutionsociety.at
• Registered Office: Salzburg, Austria
• Company Register Number: FN 427958 a
• Commercial Court: Regional Court of Salzburg
• Legal Form: Limited Liability Company (GmbH)
• VAT ID: ATU69495735
• GISA Number: 27652466

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products, in compliance with the General Data Protection Regulation (EU GDPR) and the UK GDPR.

3. Personal Data We Collect

We collect:

• Identity information: name, billing/shipping address, email, phone number.
  
• Order details: products purchased, payment method, order history.
  
• Payment information: processed securely via our payment providers (we do not store full card details).
  
• Technical data: IP address, browser type, device info, cookies.
  
• Marketing preferences: if you subscribe to our newsletter.

4. How We Use Your Data

We process your data to:

• Fulfil your orders and deliver products.
• Manage payments and refunds.
• Communicate about orders, returns, and support requests.
• Send marketing emails if you opt in.
• Improve our website and services.
• Comply with legal and tax obligations.
  

5. Legal Basis for Processing

We process your data under one or more of the following legal bases:

• Contract: to fulfil your purchase.
• Consent: for marketing communications.
• Legal obligation: for accounting, tax, or regulatory requirements.
• Legitimate interests: to improve our services and prevent fraud.

6. Sharing Your Data

We share your data only when necessary with:

• Payment processors (e.g., Shopify Payments, PayPal).
• Shipping carriers (e.g., Austrian Post, DHL).
• IT and analytics providers (e.g., Shopify, Google Analytics).
• Marketing platforms (if you opt in).
• All partners are required to keep your data secure and use it only for the agreed purposes.

7. International Transfers

As our store runs on Shopify, your data may be stored on servers outside the EU/UK. Where data is transferred internationally, we ensure adequate safeguards are in place (such as Standard Contractual Clauses).

8. Cookies

We use cookies to operate our site, improve performance, and personalize marketing. You can manage your preferences through our cookie banner or your browser settings. For more details, see our Cookie Policy.

9. Your Rights

You have the right to:

• Access and request a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Withdraw consent for marketing at any time.
• Object to certain processing activities.
• Request data portability.
• To exercise your rights, contact us at office@solutionsociety.at.
  

10. Data Retention

We keep personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

11. Security

We take appropriate measures to protect your data from unauthorized access, disclosure, or loss.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Solution Society Consulting GmbH
Moosstraße 98b
5020 Salzburg, Austria
Phone: +43 677 61050448
E-mail: office@solutionsociety.at